Terms of service

Last Updated: 01/02/2025

Welcome to Ruby Friday! By using our website (www.therubyfriday.com), you agree to comply with the following Terms of Service. Please read them carefully before making a purchase or using our services.

1. General Information
Ruby Friday offers curated vintage, secondhand, and newly designed jewelry pieces in small batches. These Terms of Service apply to all users of our site, including browsers, customers, and contributors.

2. Products & Sales
  • All jewelry pieces are described as accurately as possible, including details about materials, weight, and sizing.
  • Vintage and secondhand items may show signs of wear due to their age. We do our best to highlight imperfections in descriptions and photos.
  • Prices are listed in AUD and may change without prior notice.

3. Orders & Payments
  • Full payment is required at checkout. We accept major payment methods, including credit/debit cards and PayPal.
  • Orders are processed on a first-come, first-served basis. Items in your cart are not reserved until payment is completed.
  • Once an order is placed, it is final. Please review all details before checking out.

4. Shipping & Delivery
  • We offer insured shipping via Australia Post. Tracking details will be provided once your order is dispatched.
  • Shipping times vary depending on your location. We are not responsible for delays caused by postal services or customs.
  • International shipping may be available—please contact us for details. Any customs fees or taxes are the buyer’s responsibility.

5. Returns & Exchanges

Due to the nature of our products, all sales are final. We are unable to accept returns, exchanges, or offer refunds for any reason, including change of mind or dissatisfaction. We do our best to ensure that your items arrive in perfect condition. In the rare event that your piece is damaged upon arrival, please contact us within 3 days of receiving your order, and we’ll be happy to assist you.

We recommend inspecting your package upon delivery. If you notice any issues with the packaging or damage to the item, please reach out to us immediately. While we cannot offer refunds for damage that occurs after delivery, we are always here to help with care advice or any other assistance you may need to maintain your piece in beautiful condition.


6. Pre-Orders & Custom Pieces
  • Pre-ordered items require full payment upfront.
  • Estimated production times will be provided, but delays may occur. Refunds are not available for pre-orders unless there is a major issue with the final product.

7. Intellectual Property
All images, designs, and content on Ruby Friday are owned by us. You may not use, reproduce, or distribute any content without permission.

8. Liability & Disclaimer
  • We do our best to ensure accuracy, but we are not liable for any errors in product descriptions or pricing.
  • By purchasing from Ruby Friday, you acknowledge that jewelry care is your responsibility. We are not liable for damage caused by improper handling, storage, or wear.

9. Changes to Terms

We may update these Terms of Service at any time. Continued use of the website after changes means you accept the updated terms.

10. Contact Us

For any questions, feel free to reach out at therubyfriday@gmail.com or via our Instagram @_ruby_friday_.